Need help or have a concern? Here’s where to start

Our housing co-op is a busy, vibrant community—with lots of ways to get your questions answered and your needs met. Here are a few places to start:

Thinking of writing to The Weekly?

We’re honored that so many members turn to The Weekly as a first step when raising concerns. While sharing your thoughts in our newsletter can help raise awareness, please keep in mind that it’s not part of the official complaint process—and often isn’t the most effective way to get things resolved.

We absolutely welcome opinion pieces from members! However, if your concern involves the Board, a committee, or Management, we ask that you first reach out to them directly. If Management isn’t able to resolve the issue, they’ll make sure it gets passed along to the right people—usually the Board. Thanks for helping keep communication clear and constructive!

🔹  Have a Human Rights Concern?

The Board of Directors has a legal duty to take action on human rights issues if they become aware of them—even if no formal complaint has been submitted—as long as there are reasonable grounds to believe a breach may have occurred.

If you’re experiencing a human rights-related issue, here’s what to do:

🔹  When (and How) to Contact the Board of Directors

The Board of Directors encourages members to contact Woodsworth’s office staff for most issues. Our staff are trained to handle nearly all administrative matters and have the tools to resolve most concerns efficiently.

If an issue requires Board attention, Management will forward it—along with the necessary background—to help ensure the Board can respond in a timely and informed way.

Please keep in mind:

  • The Board meets once a month.
  • It typically gets involved only in matters of overall co-op policy or when other steps have been exhausted.  Exceptions include human rights issues and complaints about Management or the Board itself.

Still need help?
The Board includes a Property Management Liaison who can:

  • Help with unresolved concerns involving the office or management company.
  • Step in when other efforts to resolve an issue haven’t worked.
  • If your concern hasn’t been addressed—or you feel it hasn’t been handled fairly—you can write directly to the Board. Drop a letter in the Board’s mailbox (2nd floor).

Want to get on a Board agenda?
Under the Organizational Bylaw, members can ask to add a topic to a Board meeting. To do this, send a letter or email to the Board and CC both the Manager and Admin.
Deadline: Correspondence must be received at least 9 days before the meeting date. Email the Board, and cc the Manager.

🔹  Incident Reports
If there’s been an accident or incident that the Co-op should address, please use the Incident Form.

Find it in the Co-op Forms section of the website or in the Photocopy Room.
Submit it by email (to Admin), hand it in at the office, or drop it in the office mail slot in the lobby.

🔹  Conflict with a Neighbour?
The Conflict Mediation Committee (Reconciliation) is here to help resolve disputes between members in a fair and respectful way.

Check out their helpful “Six Steps to Repair” graphic on the Co-op website.
Or contact them directly: woodsworthconflictmediation@gmail.com

🔹  Appeals
If you disagree with a decision made by the Board or Management, you may be able to appeal to the Board of Directors. Or, in some cases, to the membership at a General Members’ Meeting (GMM). The Occupancy Bylaw explains the full appeals process. Reach out if you need help navigating it.

🔹  Privacy Concerns
If you believe your privacy has been breached, please contact the Co-op’s Privacy Officer (PIPEDA)—a designated Board member. You can find more information in the Organizational Bylaw. Check the Board members on the website www.woodsworthcoop.ca for the Privacy Officer.

🔹   Maintenance Issues? Submit a Work Order

  • Use the online Maintenance work orders request module
  • Fill out a paper form from the Photocopy Room.
    Or be sure to include your unit number, phone number, and email address so you can receive updates.
  • Emergency Maintenance – On-Call
    For urgent issues after 5 p.m. on weekdays or anytime on weekends or holidays, call:
    📞   437-766-3145

    NEW!  On-Call phone number  – from Friday July 31, 2026  –(temporarily, the message will still say HomeStarts.)

    OLD On-Call phone number: 877-858-1110 ext 4

ℹ️ Looking for Information?