Tag: Management

Office news

A-Z handbook for Woodsworth co-op members

How to do things in Woodsworth co-op, arranged from A-Z,  from accessible units to  Zoom meetings.

A quick, accessible guide to everyday tasks and emergencies—not a substitute for the official bylaws or policies.

What’s inside
Office hours
Management
Co‑op procedures, household tips, and common‑area rules
General and Zoom meetings, committees (including Equity, Diversity & Inclusion and Conflict Resolution)
Maintenance requests, pest control, recycling, and plant guidelines
Arrears, keys, laundry etiquette, and notice‑of‑entry requirements
Appeals, conflict mediation, and escalation to the Board
Members’ rights, responsibilities, and payment information
Common spaces including the Terrace and much more!

This handbook describes Woodsworth’s standard practices and is based on our bylaws and policies. For legal or policy questions, refer to the official bylaws and policies.

 

Co-op Information

ANNOUNCEMENT:
Woodsworth’s waiting list is closed.

MANAGEMENT:

General manager – manager@WoodsworthCoop.ca

Administrative assistant –  admin@WoodsworthCoop.ca

📞 (416) 363-3418

Maintenance phone number (normal business hours)
📞  (416) 363-7542

Contact staff in person during office hours

AFTER-HOURS – ON-CALL

If you have after hours maintenance emergencies, call the On-Call team weekends and holidays
📞  On-Call phone number
437-766-3145

City of Toronto resources

📞  For ongoing crimes or health emergency, please call 911.

📞  Mental health issues, call Toronto Community Crisis Service (TCCS) – Call 211
Free, confidential, in-person mental health supports city-wide from mobile crisis worker teams.

📞  If an emergency is now over, report to the police through the non-emergency phone number. 416-808-2222.  On a cellphone you can call *8-7-7

📞  If you have a noise or similar complaints, please call the city at 311.
Non-emergency 24 hours a day, seven days a week.

Woodsworth Co-op Information

Board of Directors:
The Board meets monthly and typically gets involved only in matters of overall co-op policy or when other steps have been exhausted.  Exceptions include human rights issues and complaints about Management or the Board itself. The Board has a designated Property Management Liaison who can also help. Board reports are published periodically in The Weekly newsletter. Most are republished here.

Management

If you have issues of an administrative nature (e.g. waiting lists, pest control, priority moves, housing charge, RGI or maintenance) please contact the office. The board doesn’t need to be cc’d on these emails.

Contact staff in person during office hours, or by email at admin@WoodsworthCoop.ca

📞 (416) 363-3418

First step: contact Management!

Messages from members will normally receive a prompt response from Woodsworth’s Office Staff, who handle virtually all administrative matters with little or no input from the Board. Staff have the skills and resources to resolve most issues. Matters that may require a Board decision are rapidly brought to the Board’s attention, along with background material that can speed the process.

Escalate to the Board:

The Board email address is to be used only for escalations from members where the Office could not adequately assist, and for correspondence from committees. The Board reads all submissions to the inbox and endeavors to respond quickly to business correspondence and official communications from co- op committees.

Response to individual co-op members is limited to cases where Board intervention seems necessary. The Board meets just once a month and typically intervenes only on matters of overall co-op policy, or in cases where it becomes convinced that all other channels have failed. The cut off for correspondence to be covered in a board meeting is 9 days before the meeting date.

For more information, see  Woodsworth Board and Management correspondence – procedures

ℹ️ Looking for more information about Woodsworth procedures?
Our  website offers:
The updated A–Z Handbook for Co-op Members

Plain-language articles on our bylaws and policies (explainers) as well as the member-approved documents, Board reports, the newsletter, and more.

Conflicts
If you are having an issue with another member, contact the Conflict Mediation Committee for advice.

Human Rights
Fill in a Human Rights Complaint Form or talk to Management.  The Board of Directors has a legal duty to take action on human rights issues.

Maintenance Problem? Need a repair? Submit a work order

Submit a work order for a repair or a maintenance problem
Use the online work order module.
The online work order request system allows you to track the progress of your work orders and see a history of completed requests.

Or use a paper form.  You can download one from Co-op Forms or get one from the Photocopy Room. Don’t forget to give it to Management.

Appeals
The Occupancy Bylaw explains the full appeals process. See Article 15.

Escalation of problems
If you have an escalation (regarding the property manager or another issue for which no resolution has been reached) contact the board and specify that it is an escalation requiring action. Write directly to the Board – board@woodsworthcoop.ca. or drop a letter in the Board’s mailbox (2nd floor).

Incidents
Complete the incident form  or use a paper copy, available in the Photocopy Room or from Management.
Submit it by email to Woodsworth admin email address, hand it in at the office, or drop it in the office mail slot in the lobby.

Privacy Concerns
If you believe your privacy has been breached, please contact the Co-op’s Privacy Officer (PIPEDA)—a designated Board member. You can find more information in the Organizational Bylaw. Check the list of current Board members  for the Privacy Officer or ask Management.

Suggestions
If you have an idea – consider whether it could be addressed to a related committee. The list of committees is on here on our website. You can also send ideas to the board. Or simply check with Management—they’re here to help.

Want to get on a Board agenda? Send a letter or email to the Board and CC  the Manager or Admin. Deadline: Correspondence must be received at least 9 days before the meeting date. Email the Board, and cc Woodsworth Management Team.

A-Z Member Handbook for Woodsworth Co-op
Essential guide to everything Woodsworth!

Accommodation for residents with disabilities
See the accommodation policy and other related documents in the Accessible Woodsworth menu.  Contact Management to apply.

Emergencies: Fire and AED
Fire, AED (defibrillator).
For information about electricity outage, etc. see the A-Z Member Handbook for Woodsworth Co-op

Member education and resources
A wide range of information including subsidies and financial assistance, rules of order for meetings, participation, conflict of interest and more.

Moving into and around Woodsworth: a guide to by-laws and policies
Woodsworth has a number of bylaws and policies that outline the unit maintenance responsibilities of the co-operative and the members. The by-laws and policies tell you what you can expect, including unit condition.

Community life
This topic has information for different groups such as seniors, about conflict and mediation, Equity Diversity and Inclusion committee (EDI), human rights, our neighbourhood.

The Weekly
If you wish to share your opinion, announce an event, sell something, write an article in The Weekly newsletter. See back issues here. Deadline is Tuesdays at 7pm for publication the upcoming weekend. No publication on long weekends.

 

Woodsworth Board and Management correspondence – procedures

From the Board of Directors, October 2025
and from Management, The Weekly, November 2, 2025

  • Office and Board Correspondence –
    – Management handles admin tasks
    – How and when to contact the Board of Directors
  • Internal Escalations to the Board – special circumstances
  • Emergency Subsidy / Internal Subsidy
  • Forms – using forms to request services or report problems
  • Contractors – talk to Management not contractors
  • Behaviour
Office and Board Correspondence

Updating your email address with the co-op

It is a member’s responsibility to update the Office when you have new contact information (i.e. email address/phone number). You must explicitly notify the Office that you want to update your information e.g. saying “Update my email address on file to example@example.com” vs just emailing the Office a query from a new email address.

Woodsworth’s office staff handle administrative matters

Messages from members will normally receive a prompt response from Woodsworth’s Office Staff, who handle virtually all administrative matters with little or no input from the Board. Staff have the skills and resources to resolve most issues. Matters that may require a Board decision are rapidly brought to the Board’s attention, along with background material that can speed the process.

Please direct your questions and concerns to office staff by email, phone, or by visiting the office during open hours. Making an appointment for in-person visits is preferred and helps us serve you better.
Open office hours are Monday-Tuesday, and Thursday-Friday 10:00AM – 3:00PM.

Contacting the Board

Board meetings are held once a month. It’s at these meetings that board decisions are made by votes on motions. Individual board members cannot make decisions on their own.

The Board email address is to be used only for escalations from members where the Office could not adequately assist, and for correspondence from committees. The Board reads all submissions to the inbox and endeavours to respond quickly to business correspondence and official communications from co- op committees.

How to contact the Board
Please send an email to board@woodsworthcoop.ca or drop off your letter in the Board mailbox located on the second floor, next to the elevator.

Since the board only meets monthly,  contacting the Board first can sometimes delay action. Please contact management first.

Response to individual co-op members is limited to cases where Board intervention seems necessary. The Board meets just once a month and typically intervenes only on matters of overall co-op policy, or in cases where it becomes convinced that all other channels have failed.

The cut off for correspondence to be covered in a board meeting is 9 days before the meeting date.

Internal Escalations to the Board – special circumstances

If you have an after-hours need, please call the on-call team.

If you have issues of an administrative nature (e.g. waiting lists, pest control, priority moves, housing charge, RGI or maintenance), please contact the Office. The Board does not need to be cc’d on these emails.

If you have an escalation (regarding the property manager or another issue for which no resolution has been reached) contact the Board, and specify that it is an escalation requiring action.

If you are having an issue with another member, contact the Conflict Mediation Committee.

If you have an idea — consider whether it could be addressed to a related committee. The list of Woodsworth Committees and their contact information is here on the Woodsworth website.

Emergency Subsidy

Members are reminded that Woodsworth offers emergency housing charge assistance for members experiencing difficulty paying their housing charge, if they are eligible. The emergency subsidy is 30% of their income and lasts for a maximum of 3 months.

Forms

If you would like to submit an accommodation request, please complete the relevant Accommodation for disabilities request forms on the Woodsworth website and submit it to the office.

If you would like to receive electronic communication from Woodsworth please fill out the Electronic communications agreement on the Woodsworth website and submit it to the office.

If you would like to submit a complaint to the co-op about a violation of the co-op’s Human Rights By-law please complete and submit the Human rights complaint form here on the Woodsworth website and submit it to the office.

If you would like to report an incident, complete the Incident report form and submit it to the office. In this case, an incident would be an accident or problem you would like the co-op to be aware of and/or take action on.

See a complete list of Woodsworth forms here on the Woodsworth website.

Contractors: Contacting / Approaching Contractors

Any concerns or questions regarding contractors on-site should be brought directly to the office. We ask members not to approach contractors directly, as this can be disruptive and potentially unsafe.

For your safety, please do not enter the fenced-off job-site related to the ongoing podium deck project. We are sending important updates to the membership regularly, and your cooperation helps ensure this project proceeds smoothly.

Behavior

We all deserve to be treated with dignity and respect. In keeping with this principle, any harassment, bigotry, or threatening behaviour toward other members, volunteers or staff will not be tolerated. Be nice to each other. Be cooperative.

More from the Board of Directors about communication, reporting problems and about escalation to the Board.

Reprinted in the Weekly in January 2026.

AND:

Feedback from the Board:  managing expectations and recommendations
(June 2025)