Maintenance related bylaws and policies – merged

March 27, 2025

Woodsworth has a number of bylaws and policies that relate to maintenance of units and common space.

The attached document is a starting point for merging all language into one document, changing inconsistencies when necessary.

The consolidation needs more work and once approved by the Board, would need to be approved by the membership at a general members meeting.

Colour coding of the merged maintenance-related bylaws and policies:
Black – Maintenance by-law #21

Bright Red – Move-Out By-law #41

Blue – Maintenance Renovation Bylaw #35

Gold – Floor covering policy

Dark red – Common Area  Decorating Policy

Orange – Lock-out charges
Light purple – Wall Covering and Paint Policy
Turquoise – Rules Bylaw

Brown – Making Woodsworth accessible policy
Additionally the Occupancy Bylaw has some clauses.

SEE ALSO:

Maintenance: moving into and around Woodsworth: a guide to bylaws and policies

A summary organized by bylaw – maintenance, move-out, and maintenance renovation bylaws.

 

Pest control policy and procedure

Approved by Woodsworth Board of Directors on July 2, 2024

The Woodsworth pest control policy and procedure is for common areas and member units.  Members are responsible to promptly report any signs of pest activity or infestations to the office. The pest control company will handle all pest-related issues, including bed bugs, mice, rodents, insects, backyard infestation etc., using environmentally friendly and safe methods.

A-Z handbook for Woodsworth co-op members

How to do things in Woodsworth co-op, arranged from A-Z,  from accessible units to  Zoom meetings.

A quick, accessible guide to everyday tasks and emergencies—not a substitute for the official bylaws or policies.

What’s inside
Office hours
Management
Co‑op procedures, household tips, and common‑area rules
General and Zoom meetings, committees (including Equity, Diversity & Inclusion and Conflict Resolution)
Maintenance requests, pest control, recycling, and plant guidelines
Arrears, keys, laundry etiquette, and notice‑of‑entry requirements
Appeals, conflict mediation, and escalation to the Board
Members’ rights, responsibilities, and payment information
Common spaces including the Terrace and much more!

This handbook describes Woodsworth’s standard practices and is based on our bylaws and policies. For legal or policy questions, refer to the official bylaws and policies.

 

Maintenance work orders

Use the NewViews maintenance portal to report maintenance problems and to request repairs.
Click to log in
You can bookmark the maintenance portal on your device to access it faster next time. https://wo.newviews.com/woodsworth


The link should already include our name Woodsworth.  If not, you’ll see a prompt for organization name —just type woodsworth and continue to log in.

1. Finding your username and password

  • First-time users: username and password are the same.
  • Use all lowercase.
  • If you change your password later, your username stays the same.
  • Username format: door number + DASH + surname
  • Example formats – using Lee as sample surname:
    • Mid-rise / Wilton Street: `102w-lee
    • Street-access units:
      • Albert Franck: 48af-lee
      • Frederick Street: 96f-lee
      • George Street: 12g-lee
      • Wilton Street: 234w-lee

Username: Any problems with your username, contact Management at Woodsworth.

Password: If you are prompted to change your password, you can do it now or do it later. More information below in #5.

2.  Log into the work order portal

Now that you know your username and password, go to

NewViews maintenance work order portal

This portal will open in a new tab so you can switch back to this page for more help.

Put in your username and password.

Use your new password if you have changed it from the default one, i.e. the same as your username.

3. Creating Work Orders

After logging in, use the Create Work Order tab to submit a work order.

– Enter your phone number
– Select a Work Order Type that best describes your problem.
– Provide details of work to be done.
– Give permission to enter your unit
– Attach any photos (optional)
– Click on the blue Submit button when you are finished filling in the form.

 

Click on the blue Submit button when you are finished filling in the form.

4. Tracking work orders for your unit

You can view all your unit outstanding work orders on the other tabs -Outstanding, In Progress and Completed.

And see the attached instructions sheet.

The web link to the Maintenance Module can also be found at the bottom of emails sent by the office.

5. Updating your password

Initially, your Username and Password are the same and both should be lowercase.

Click on the orange padlock icon beside your Username. (As usual, save your new password!)

You cannot change your username. If there is a problem with it, contact Management.

6. Emergencies

On-Call – weekends and evenings/overnights only

📞   437-766-3145

NEW!  On-Call phone number  – from Friday July 31, 2026

(temporarily, the message will still say HomeStarts.)

OLD phone number:  +1 (877) 858-1110,4
(877-858-1110 extension 4)

Maintenance Team – weekdays only, normal business hours

If you want to reach the maintenance team please contact them at 416-363-7542.

A Work Order must be submitted to have repairs done.

It isn’t sufficient to call the office or to ask maintenance staff to report it.

Submitting a work order allows maintenance to prioritize work orders and allows us to track them to ensure completion. As well the board can use the work order data to gain insight into common challenges we face in the co-op (e.g. clogged drains), associated costs and allows to understand in a concrete way what the maintenance team is accomplishing.

7. Prefer paper forms?

Paper forms are available in the Photocopy Room. To track your requested repairs,  you will need to check with staff.

Work orders repair form

If you use the paper form, you must get it to Maintenance – through the locked box in the garage on the maintenance room door.

8. Detailed Instructions

Updated October 14, 2026

Unit condition, inspections on move-out, damages, and move-ins – from the bylaws

Woodsworth's bylaws relating to maintenance, moving and renovations are scattered in several bylaws and policies, developed and approved at different times, but they are still in effect. The Bylaw Committee is working on merging, updating and clarifying them and as required by the Co-op Act and our bylaws, these will be brought to the membership for a vote. 

Until then, to make them a little more user friendly, key portions of our current approved bylaws have been put together in this webpage. (August 2026)

Most come from the Move-Out Bylaw, but each portion is annotated with article number so you can find it the full bylaw. 

PART I – UNIT CONDITION

These general principles from the Move-Out Bylaw about expected condition on move-out are of key importance, especially since our buildings are over 45 years old. There are related clauses of the Maintenance Bylaw as well.
The Co-op’s bylaws say this about expectations regarding condition:

(A) Source: Move-Out Bylaw, Preamble

The purpose of this policy is to clarify the Co-op’s expectations about move-out condition of units.

It is recognized that the buildings are getting older, and members will not be penalized for normal wear and tear.

Conversely, the Co-op will make every effort to ensure that units are in reasonably acceptable condition when members move in, but will not guarantee an “as new” condition.

(B) Source: Move-Out Bylaw, Article 7.2

The Co-op cannot restore a unit to its original condition, nor guarantee that a relocating member’s new unit will be in the same condition as the unit they are vacating.

(C) The Maintenance Bylaw, Article 7 (b) i says:

On move-in, a unit inspection will be carried out by the Co-op in the presence of the new member. A report on the condition of the unit will be signed by both the new member and the Co-op.

PART II – INSPECTIONS

(A) Damage or negligence

Source: Maintenance Bylaw, Article 1 (c)

All damage caused by the negligence of a member (or by the household or guests of a member) will be the member’s responsibility. The Co-op will charge a fee to the member to carry out repairs or replacements necessitated by such damage.

(B) Initial Inspection

Source: Move-Out Bylaw, Article 1.1

Once a member gives proper move-out notice (as required by the By-laws):

  • The Co-op will schedule an inspection within fifteen (15) days.
  • The member will receive notice of the inspection date.
  • Staff must be provided access to inspect:
    • Flooring underneath carpets
    • Walls behind large furniture
(C) Following the inspection, give member a list of repairs to remedy

Article 1.2 Repair List

  • The Co-op will provide a written list of any repairs required.
  • Repairs must bring the unit to a condition that, in the Co-op’s opinion, is reasonable.

The Maintenance Bylaw, Article 7 (a) ii says:

On completion of the inspection, the Co-op will provide the member with a list of repairs required (if any) to bring the unit up to a condition which, in the Co-op’s opinion, is reasonable.

Repairs by members:

The member will have thirty (30) days in which to complete the repairs at which time a second inspection will be carried out by the Co-op.
Source: Maintenance Bylaw, Article 7 (a) iii

(D) Follow-Up Inspection

A final inspection will be conducted just prior to move-out.
Source: Move-Out Bylaw, Article 1.3 

The deposit may be applied against the cost of repairs or heavy cleaning if required.
Source: Move-Out Bylaw, Article 1.3, 1.4

PART III – MAINTENANCE DEPOSIT

No portion of the Maintenance Deposit will be refunded until:
  • The final inspection has been completed; and
  • The new occupant has accepted the unit.
If there is a dispute regarding the condition of the unit:
  • The matter must be resolved;
  • Required repairs must be completed; and
  • Costs must be determined
    before any portion of the Maintenance Deposit is returned.
    Source: Move-Out Bylaw, Article 1.4

The Maintenance Bylaw says: Money on deposit will not be refunded until after the Co-op has received vacant possession of the unit.
Source: Maintenance Bylaw, Article 7 (a) iv

PART IV – PAYMENT FOR DAMAGES

Source: Move-out bylaw, Article 4

(A) Partial payment for damages

Where a small damaged area requires replacement of a larger area for matching purposes, the Co-op will apply the following formulas while recognizing normal wear and tear.

4.1 Carpet

Charge = (% of remaining life based on 15 years) × (% of area damaged) × (replacement cost)

Minimum charge applies to at least 2 sq. ft. (3.7 sq. m.).

  • Older carpet = lower remaining life = lower charge
  • Smaller damaged area = proportionately lower charge

4.2 Counter

Charge = 50% of the cost of replacing the damaged section only

The outgoing member is not responsible for the cost of replacing the entire counter, only half of the affected section.

4.3 Parquet Flooring

If the parquet floor was refinished less than five (5) years prior to move-out:

  • Charges will be based on the proportion of floor area damaged.Source: Move-out Bylaw, Article 4
(B) Other charges

Source: Move-out Bylaw, Article 5

5.1 Cleaning

If staff determine that cleaning is required prior to a new member moving in:

  • The unit will be cleaned; and
  • The cost (staff time or cleaning service) will be charged to the outgoing member.

5.2 Painting / Wallpaper Issues

If painting or wallpaper does not comply with Co-op policy:

  • Staff will assist the incoming member in addressing the issue as appropriate;
  • Labour may be completed by the incoming member;
  • Any additional material costs (e.g., extra paint required) may be charged to the outgoing member.
(C)  Co-op will arrange and carry out the this work where required

While this is a co-op responsibility, the costs will be charged to the outgoing member.

Source: Move-out Bylaw, Article 6

(Costs Charged to Outgoing Member)

The Co-op will arrange and carry out the following work where required; however, the cost will be charged to the outgoing member:

6.1 Major repairs to walls, floors, or ceilings
6.2 Major cleaning
6.3 Repainting where:

  • Previous painting did not comply with policy; and/or
  • Multiple coats are required to restore the unit to an acceptable condition

6.4 Replacement of fixtures, including but not limited to:

  • Screens
  • Doorknobs
  • Light fixtures

Part V – EXPECTATIONS OF INCOMING MEMBERS

Source:  Move-Out Bylaw, Article 7

7.1  When an incoming (or relocating) member accepts a unit, they are entering into a binding agreement with the Co-op for a definite, non-negotiable move-in date established at the time of unit acceptance.

7.2  The Co-operative will make every reasonable effort to remedy major deficiencies in the unit prior to the move-in date. However, delays (other than floor refinishing) will not result in a change to the move-in date. By accepting a unit, a member acknowledges the possibility of taking possession of the unit “as is.”

The Co-op cannot restore a unit to its original condition, nor guarantee that a relocating member’s new unit will be in the same condition as the unit they are vacating.

7.3  Incoming or relocating members will be given the opportunity to fully inspect the unit being offered. Staff will disclose any known deficiencies prior to unit acceptance and payment of any applicable fees.

7.4  Where major deficiencies exist (e.g., floor refinishing, fumigation, structural repairs), staff will allocate sufficient time to complete the required work. During this period, the incoming member will not have access to the unit for painting, storage, or other purposes.

7.5  If an incoming member requests additional vacancy time for redecorating or other purposes, the member will be responsible for any associated vacancy loss.

7.6  Repainting and wallpaper removal—provided the wallpaper was installed in accordance with Co-op policy—are the responsibility of the incoming member. This includes filling small nail holes in walls.

7.7  The Co-op will not replace baseboards.

7.8  Decisions regarding floor refinishing will be made by staff based on their assessment of the floor’s condition and available budget.

7.9  The Co-op will change the lock cylinder on the unit entrance door as soon as possible following move-out.

7.10  Any staff decision made under this policy may be appealed to the Board of Directors. Appeals will be addressed as expeditiously as possible.

Part VI – ALTERATIONS BY MEMBERS 

The Maintenance Bylaw and the Maintenance Renovation Bylaw have complex rules and procedures about changes, upgrades, renovations by members. This is relevant to unit condition because over the years since 1979, units have been changed by both the co-op and by members. The Maintenance Bylaw which pre-dates the other bylaws contains the key points and is quoted here.
Improvements by members

Source: Maintenance Bylaw, Article 6

(a) Members will be individually responsible for the cost of improvements or alterations to their units.

(b) Fixtures in place are the property of the Co-op.

(c) Replacing or refinishing floor coverings, with the exception of laying a carpet, may be done only with permission from the Co-op.

(d) Major structural changes, such as moving or adding walls, installing additional plumbing, etc., must have prior written approval of the Co-op and must meet all building regulations. 

Alterations that would reduce the number of rooms will not be permitted. 

Permanent improvements and alterations, including installation of additional wall coverings (e.g. stucco, tiles, paneling) and built-in furniture may be made only with the prior written approval of the Co-op.

(e) Alterations/renovations approved by the Co-op and undertaken by a member remain the permanent property of the Co-op.

(f) Upon termination of Occupancy no compensation will be given for said alteration/renovation.

Agreements Between Members

Source: Move-out Bylaw, Article 1.5

Any agreements between outgoing and incoming members (for example, regarding repairs or items remaining in the unit):

  • Must be in writing; and
  • A copy must be filed with the Co-op office.

PART VII – MOVING DATE

Source: Membership Bylaw, Articles 5.5.7 and 6.2.8

Article 5.5.7 Moving Date – Internal Relocation

Members will be provided with at least thirty (30) days’ notice of the relocation date.

Once a member on the internal waiting list accepts an offered unit, they must vacate their current unit and move into the new unit on the date specified in the offer.

Article 6.2.8 Taking Occupancy – External Applicants

If a household on the external waiting list accepts an offered unit, they will not be required to take occupancy or begin paying housing charges until the first day of the third month following the date of the offer.

If the unit becomes vacant earlier, the household must make all reasonable efforts to move in and begin paying housing charges earlier, provided doing so does not result in financial loss to the household.


SEE ALSO:

A bylaws and policies relating to property and unit condition and maintenance:

Maintenance: moving into and around Woodsworth: a guide to bylaws and policies

AND:

Moving out, notice requirements, vacating the unit, and withdrawing from membership

Relocation, the internal waiting list and unit allocation