Use the NewViews maintenance portal to report maintenance problems and to request repairs.

You can bookmark the maintenance portal on your device to access it faster next time. https://wo.newviews.com/woodsworth


The link should already include our name Woodsworth.  If not, you’ll see a prompt for organization name —just type woodsworth and continue to log in.

1. Finding your username and password

First-time users: username and password are the same.

Once you change your password later, your username stays the same.

Your username

Your login includes your door number, the initial(s) of your street and surname.
Note that it may not be your surname if there are members with different surnames living in your unit.

Format: unit number + street initial + DASH + surnameUse all lowercase.
Example: 161w-lee

Here are examples if your surname were Lee for different locations / streets.

- - - For mid-rise / 133 Wilton Street: 532w-lee
    - For Albert Franck: 30af-lee
    - For Frederick Street: 46f-lee
    - For George Street: 45g-lee
    - For Wilton Street: 161w-lee

Username: Any problems with your username, contact Management at Woodsworth.

Password: Your initial password is the same as your username.

If you are prompted to change your password, you can do it now or do it later. More information below in #5.

2. Log into the work order portal

Now that you know your username and password, go to

NewViews maintenance work order portal

This portal will open in a new tab so you can switch back to this page for more help.

Put in your username and password.

Use your new password if you have changed it from the default one, i.e. the same as your username.

3. Creating Work Orders

After logging in, use the Create Work Order tab to submit a work order.

– Enter your phone number
– Select a Work Order Type that best describes your problem.
– Provide details of work to be done.
– Give permission to enter your unit
– Attach any photos (optional)
– Click on the blue Submit button when you are finished filling in the form.

Click on the blue Submit button when you are finished filling in the form.

4. Tracking work orders for your unit

You can view all your unit outstanding work orders on the other tabs -Outstanding, In Progress and Completed.

And see the attached instructions sheet.

The web link to the Maintenance Module can also be found at the bottom of emails sent by the office.

5. Updating your password

Initially, your Username and Password are the same and both should be lowercase.

Click on the orange padlock icon beside your Username.

(As usual, save your new password!)

You cannot change your username. If there is a problem with it, contact Management.

6. Emergencies

On-Call – weekends and evenings/overnights only

📞 437-766-3145

NEW! On-Call phone number – from Friday July 31, 2026

(temporarily, the message will still say HomeStarts.)

OLD phone number: +1 (877) 858-1110,4
(877-858-1110 extension 4)

Maintenance Team – weekdays only, normal business hours

If you want to reach the maintenance team please contact them at 416-363-7542.

A Work Order must be submitted to have repairs done.

It isn’t sufficient to call the office or to ask maintenance staff to report it.

Submitting a work order allows maintenance to prioritize work orders and allows us to track them to ensure completion. As well the board can use the work order data to gain insight into common challenges we face in the co-op (e.g. clogged drains), associated costs and allows to understand in a concrete way what the maintenance team is accomplishing.

7. Prefer paper forms?

Paper forms are available in the Photocopy Room. To track your requested repairs, you will need to check with staff.

Work orders repair form

If you use the paper form, you must get it to Maintenance – through the locked box in the garage on the maintenance room door.

8. Detailed Instructions

Updated October 27, 2026