That the co-op provide its members with high-quality housing that is properly and efficiently maintained and serviced.
FINDINGS
1. In 1988, maintenance staff received 1128 work orders. On average, 92% of the work orders are completed in the same month. Staff report that work is generally begun the day the order is received. Outstanding work orders are usually due to ordering of special parts which the Co-op does not stock.
2. Based on the total number of work orders received last year, the average per unit was 5.8.
3. 88% of the members stated that the quality of housing at Woodsworth is good or excellent. All groups of members were similarly positive.
4. 73% of all members stated that maintenance service at Woodsworth is good or excellent. Again, most groups of members were similarly positive, with the exception of single parents, with only 47% saying good or excellent.
5. 70% of all members stated the quality of Woodsworth is better than the housing they occupied previously. All groups of members were similarly positive.
6. The most recent unit inspection report (1988) shows that condensation is a problem in 60% of the units inspected. Smoke detectors that were not working or too sensitive were a problem in 43% of the units inspected.
7. Parking problems were frequently cited by members as a problem at Woodsworth.
IMPLICATIONS
While problems do exist and specific matters were cited by members as problems, the survey shows that members are generally ver] positive about the quality of housing at Woodsworth. The major implication for the future is ensuring that high-quality maintenance wort continues and that the co-op plan and budget for major capita replacements as required.
RECOMMENDED ACTlONS
The Maintenance Committee should be asked to review, update and implement the recommendations made in the capital replacement study
The Maintenance˛ Committee and staff should set up a regular smoke detector inspection, maintenance and education program as a high priority.