From the Board of Directors, October 2025
and from Management, The Weekly, November 2, 2025
- Office and Board Correspondence –
– Management handles admin tasks
– How and when to contact the Board of Directors - Internal Escalations to the Board – special circumstances
- Emergency Subsidy / Internal Subsidy
- Forms – using forms to request services or report problems
- Contractors – talk to Management not contractors
- Behaviour
Office and Board Correspondence
Updating your email address with the co-op
It is a member’s responsibility to update the Office when you have new contact information (i.e. email address/phone number). You must explicitly notify the Office that you want to update your information e.g. saying “Update my email address on file to example@example.com” vs just emailing the Office a query from a new email address.
Woodsworth’s office staff handle administrative matters
Messages from members will normally receive a prompt response from Woodsworth’s Office Staff, who handle virtually all administrative matters with little or no input from the Board. Staff have the skills and resources to resolve most issues. Matters that may require a Board decision are rapidly brought to the Board’s attention, along with background material that can speed the process.
Please direct your questions and concerns to office staff by email, phone, or by visiting the office during open hours. Making an appointment for in-person visits is preferred and helps us serve you better.
Open office hours are Monday-Tuesday, and Thursday-Friday 10:00AM – 3:00PM.
Contacting the Board
Board meetings are held once a month. It’s at these meetings that board decisions are made by votes on motions. Individual board members cannot make decisions on their own.
The Board email address is to be used only for escalations from members where the Office could not adequately assist, and for correspondence from committees. The Board reads all submissions to the inbox and endeavours to respond quickly to business correspondence and official communications from co- op committees.
How to contact the Board
Please send an email to board@woodsworthcoop.ca or drop off your letter in the Board mailbox located on the second floor, next to the elevator.
Since the board only meets monthly, contacting the Board first can sometimes delay action. Please contact management first.
Response to individual co-op members is limited to cases where Board intervention seems necessary. The Board meets just once a month and typically intervenes only on matters of overall co-op policy, or in cases where it becomes convinced that all other channels have failed.
The cut off for correspondence to be covered in a board meeting is 9 days before the meeting date.
Internal Escalations to the Board – special circumstances
If you have an after-hours need, please call the on-call team.
If you have issues of an administrative nature (e.g. waiting lists, pest control, priority moves, housing charge, RGI or maintenance), please contact the Office. The Board does not need to be cc’d on these emails.
If you have an escalation (regarding the property manager or another issue for which no resolution has been reached) contact the Board, and specify that it is an escalation requiring action.
If you are having an issue with another member, contact the Conflict Mediation Committee.
If you have an idea — consider whether it could be addressed to a related committee. The list of Woodsworth Committees and their contact information is here on the Woodsworth website.
Emergency Subsidy
Members are reminded that Woodsworth offers emergency housing charge assistance for members experiencing difficulty paying their housing charge, if they are eligible. The emergency subsidy is 30% of their income and lasts for a maximum of 3 months.
Forms
If you would like to submit an accommodation request, please complete the relevant Accommodation for disabilities request forms on the Woodsworth website and submit it to the office.
If you would like to receive electronic communication from Woodsworth please fill out the Electronic communications agreement on the Woodsworth website and submit it to the office.
If you would like to submit a complaint to the co-op about a violation of the co-op’s Human Rights By-law please complete and submit the Human rights complaint form here on the Woodsworth website and submit it to the office.
If you would like to report an incident, complete the Incident report form and submit it to the office. In this case, an incident would be an accident or problem you would like the co-op to be aware of and/or take action on.
See a complete list of Woodsworth forms here on the Woodsworth website.
Contractors: Contacting / Approaching Contractors
Any concerns or questions regarding contractors on-site should be brought directly to the office. We ask members not to approach contractors directly, as this can be disruptive and potentially unsafe.
For your safety, please do not enter the fenced-off job-site related to the ongoing podium deck project. We are sending important updates to the membership regularly, and your cooperation helps ensure this project proceeds smoothly.
Behavior
We all deserve to be treated with dignity and respect. In keeping with this principle, any harassment, bigotry, or threatening behaviour toward other members, volunteers or staff will not be tolerated. Be nice to each other. Be cooperative.
More from the Board of Directors about communication, reporting problems and about escalation to the Board.
Reprinted in the Weekly in January 2026.
AND:
Feedback from the Board: managing expectations and recommendations
(June 2025)