These updates are intended to keep members informed about the latest developments, decisions, and upcoming events within Woodsworth. The Board is meeting monthly and these updates will be published to coincide with the monthly cadence.
Projects Update
The Podium Deck project is proceeding on schedule. We are informed that there will be no more ‘cooking’ of tar on Albert Franck. We thank members for their patience as this vital work is being completed.
Members on the ground floor of the medium rise are reminded that once their patios are rebuilt the lockstone surface should not be disturbed. Soil or plants should not be placed directly on the surface – self-contained planters must be used instead. It is important to avoid any activity that might damage layers below the lockstone – keeping this surface sealed is the whole point of the very expensive Podium Deck project.
For more information, the presentation from the Member Forum on August 28th is still available on the website.
Front-door painting in the townhouses will be taking place shortly.
Unlike last time, doors will be properly prepared and primed on a first day, and a finish coat applied on the second day. However, to get this done properly, members will need to leave their door ajar for much of two succeeding days. We apologize for the inconvenience — look for a bulletin from the Office for exact dates for your unit.
The new laundry-room card-payment system is now being implemented. Cards are being delivered to all units. Instructions will be available with the cards, and in the laundry rooms.
Other maintenance items comprised a major part of the last Board meeting. These included such topics as repair or replacement of the backup generator in the midrise, replacement of two failing sump pumps, improvements in the stairwells and numerous others.
Understanding Office Phone Hours
Recently, questions have been raised from members about the best way to reach the office by phone and what happens when utility companies need quick access to a unit. We want to take this opportunity to clarify how phone access hours work.
Our office staff answer the phone during regular business hours, except on Wednesdays when the office is closed. Even on closed days, staff monitor for emergencies. If a call is not answered immediately, it may be because staff are assisting another member in person, already on another call, or temporarily away from their desks.
In most cases, utility providers such as Enbridge will contact the unit directly when access is needed. Occasionally, they contact the office first, in which case staff will notify the member in advance. It is also worth noting that utility providers sometimes send subcontractors rather than their own employees, which can cause confusion about who is making the request.
Staff and the Board are committed to ensuring that members receive timely assistance. We appreciate your understanding of the limits of phone coverage and the value of using multiple methods (phone and email) to ensure messages get through. Working together, we can make sure important information is received and acted upon quickly.