{"id":20799,"date":"2026-02-04T23:00:00","date_gmt":"2026-02-05T04:00:00","guid":{"rendered":"https:\/\/www.woodsworthcoop.ca\/?page_id=20799"},"modified":"2026-08-11T13:57:20","modified_gmt":"2026-08-11T17:57:20","slug":"maintenance-work-orders-newviews","status":"publish","type":"post","link":"https:\/\/www.woodsworthcoop.ca\/index.php\/maintenance-work-orders-newviews\/","title":{"rendered":"Maintenance work orders"},"content":{"rendered":"<h2>July 31, 2026<\/h2>\n<blockquote>\n<h5>The online portal is not working:<\/h5>\n<p><strong>Please submit paper work orders only until the system is up again.<\/strong><\/p>\n<p><strong>If you have an outstanding digital Work Orders, please resubmit a <a href=\"https:\/\/www.woodsworthcoop.ca\/index.php\/work-order-form\/\">paper copy<\/a>\u00a0 until worthier notice.<\/strong><\/p><\/blockquote>\n<p><strong>Please put Work Orders in the locked box found on the Maintenance Room door in the parking garage.<\/strong><\/p>\n<hr \/>\n<hr \/>\n<p><span style=\"font-size: 16px;\" data-sd-animate=\"true\">Use the NewViews Maintenance Tool to submit a request to <\/span><span style=\"font-size: 16px;\">report maintenance problems and request repairs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_21945\" aria-describedby=\"caption-attachment-21945\" style=\"width: 150px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/wo.newviews.com\/woodsworth\" data-wp-editing=\"1\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-21945 size-thumbnail\" src=\"https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/IMG_1872-150x150.jpeg\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><figcaption id=\"caption-attachment-21945\" class=\"wp-caption-text\">Click to log in<\/figcaption><\/figure>\n<pre><strong>You can bookmark the maintenance portal on your device to access it faster next time. <a href=\"https:\/\/wo.newviews.com\/woodsworth\">https:\/\/wo.newviews.com\/woodsworth<\/a><\/strong><\/pre>\n<p>The link should already include our name Woodsworth. \u00a0If not, you\u2019ll see a prompt\u2014just type woodsworth and continue to log in.<\/p>\n<h2><strong>1. Username and password<\/strong><\/h2>\n<h5>First time users &#8211; your username and password are identical.<\/h5>\n<div class=\"elementToProof\">Initially, your <strong>username and password are the same &#8211; both should be lowercase.\u00a0<\/strong><\/div>\n<div>You can change your password for future logins.<\/div>\n<div class=\"elementToProof\"><\/div>\n<div class=\"elementToProof\">On the login screen, enter your username and password in the following format:\u00a0<strong>door numberDASHsurname<br \/>\n<\/strong>Your surname should be in lower case, not capitalized.<\/div>\n<p>This is the default for both username and password.<\/p>\n<p><strong>Here are examples of how members on different floors or streets should log in:<\/strong><\/p>\n<p><span style=\"color: #000000;\"><strong>Mid-rise units &#8211; units in 133 Wilton Street<\/strong><\/span><br \/>\nBarbara Lee in unit #102 would enter <strong><strong><strong>102w-lee<\/strong><\/strong><\/strong><\/p>\n<p><span style=\"color: #ff0000;\"><span style=\"color: #000000;\">Members in <strong>street access units<\/strong> (townhouses and Wilton Street<\/span><br \/>\n<\/span>So if <strong>Barbara Lee<\/strong> lived in a <strong>street-access unit or Wilton Street<\/strong>, she would write it like this:<\/p>\n<ul>\n<li>Albert Franck units: <strong>48af-lee<\/strong><\/li>\n<li>Frederick Street: <strong>96f-lee<\/strong><\/li>\n<li>George Street: \u00a0<strong>12g-lee<\/strong><\/li>\n<li>Wilton Street: <strong>234w-lee<br \/>\n<\/strong><span style=\"color: #000000;\">(Note: mid-rise and Wilton Street have the same format.)<\/span><\/li>\n<\/ul>\n<p>Reminder: The default password is the same as your username.<br \/>\nYour username does not change after changing your password. (See #4).<\/p>\n<p><strong>Username<\/strong>: Any problems with your username, contact the Management Team at Woodsworth.<\/p>\n<p><strong>Password<\/strong>: If you are prompted to change your password, you can do it now or do it later. More information below.<\/p>\n<h2><strong>2. Creating Work Orders<\/strong><\/h2>\n<p>After logging in with your username and password, you can create a work order by completing the form in the Create Work Order tab:<\/p>\n<p>&#8211; Enter your phone number<br \/>\n&#8211; Select a Work Order Type that best describes your problem.<br \/>\n&#8211; Provide details of work to be done.<br \/>\n&#8211; Give permission to enter your unit<br \/>\n&#8211; Attach any photos (optional)<br \/>\n&#8211; Click on the blue Submit button when you are finished filling in the form.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-21948 size-large\" src=\"https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-1024x634.jpeg\" alt=\"\" width=\"840\" height=\"520\" srcset=\"https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-1024x634.jpeg 1024w, https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-300x186.jpeg 300w, https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-768x476.jpeg 768w, https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-1536x952.jpeg 1536w, https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-2048x1269.jpeg 2048w, https:\/\/www.woodsworthcoop.ca\/wp-content\/uploads\/2026\/02\/Create-Work-Order-1200x743.jpeg 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Click on the blue Submit button when you are finished filling in the form.<\/p>\n<h2>3. Tracking work orders for your unit<\/h2>\n<p>You can view all your unit outstanding work orders on the other tabs -Outstanding, In Progress and Completed.<\/p>\n<p>And see the attached instructions sheet.<\/p>\n<p>The web link to the Maintenance Module can also be found at the bottom of emails sent by the office.<\/p>\n<h2>4. Updating your password<\/h2>\n<p>Initially, your Username and Password are the <strong>same<\/strong> and both should be <strong>lowercase.<br \/>\n<\/strong><br \/>\nClick on the orange padlock icon beside your Username. (As usual, save your new password!)<\/p>\n<p><strong>You cannot change your username.<\/strong> If there is a problem with it, contact Management.<\/p>\n<h2>5. Emergencies<\/h2>\n<h5><strong>On-Call &#8211; weekends and evenings\/overnights only<\/strong><\/h5>\n<p>&#x1f4de;\u00a0 \u00a0<strong style=\"font-size: 19px;\">437-766-3145<\/strong><\/p>\n<p><strong style=\"font-size: 19px;\">NEW! \u00a0On-Call phone number \u00a0\u2013 from Friday July 31, 2026<\/strong><\/p>\n<p>(temporarily, the message will still say HomeStarts.)<\/p>\n<p>OLD phone number: \u00a0+1 (877) 858-1110,4<br \/>\n(877-858-1110 extension 4)<\/p>\n<h5><strong>Maintenance Team &#8211; weekdays only, normal business hours<\/strong><\/h5>\n<p>If you want to reach the maintenance team please contact them at 416-363-7542.<\/p>\n<h5>A Work Order must be submitted to have repairs done.<\/h5>\n<p><strong>It isn\u2019t sufficient to call the office or to ask maintenance staff to report it.<\/strong><\/p>\n<p><em>Submitting a work order allows maintenance to prioritize work orders and allows us to track them to ensure completion. As well the board can use the work order data to gain insight into common challenges we face in the co-op (e.g. clogged drains), associated costs and allows to understand in a concrete way what the maintenance team is accomplishing.<\/em><\/p>\n<h2><strong>6. Prefer paper forms?<\/strong><\/h2>\n<p>Paper forms are available in the Photocopy Room. To track your requested repairs, \u00a0you will need to check with staff.<\/p>\n<p><a href=\"\/index.php\/work-order-form\/\" target=\"_blank\" rel=\"noopener\">Work orders repair form<\/a><\/p>\n<p>If you use the paper form, you must get it to management \u2013 through the lobby mail slot or the locked box in the garage on the maintenance room door or by email.<\/p>\n<h2>7. The NewViews link to report repairs online is \u00a0&#8211; bookmark it for future reference!<\/h2>\n<p><a href=\"https:\/\/wo.newviews.com\/woodsworth\">https:\/\/wo.newviews.com\/woodsworth<\/a><\/p>\n<h2>8. Instructions<\/h2>\n\n\t\t<div class=\"wppdfemb-frame-container-1\" style=\"-webkit-overflow-scrolling:auto;\">\n\t\t\t<iframe class=\"pdfembed-iframe nonfullscreen wppdf-emb-iframe-1\"\n\t\t\t\tsrc=\"https:\/\/www.woodsworthcoop.ca\/?pdfemb-data=eyJ1cmwiOiJodHRwczpcL1wvd3d3Lndvb2Rzd29ydGhjb29wLmNhXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvSW5zdHJ1Y3Rpb25zLVdvcmQtT3JkZXJzLVdvb2Rzd29ydGhfY29tcHJlc3NlZC5wZGYiLCJ0aXRsZSI6Ikluc3RydWN0aW9ucy1Xb3JkLU9yZGVycy1Xb29kc3dvcnRoX2NvbXByZXNzZWQiLCJpbmRleCI6MSwicGRmSUQiOjIyMTg3fQ\"\n\t\t\t\ttitle=\"Instructions-Word-Orders-Woodsworth_compressed\"\t\t\t\tdata-pdf-id=\"22187\"\n\t\t\t\tdata-pdf-index=\"1\"\n\t\t\t\tstyle=\"border:none;width:100%;max-width:100%;height:100vh;\"\n\t\t\t\tscrolling=\"yes\">\n\t\t\t<\/iframe>\n\t\t<\/div>\n\n\t\t\n<p>Updated February 26, 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>July 31, 2026 The online portal is not working: Please submit paper work orders only until the system is up again. If you have an outstanding digital Work Orders, please resubmit a paper copy\u00a0 until worthier notice. Please put Work Orders in the locked box found on the Maintenance Room door in the parking garage. &hellip; <a href=\"https:\/\/www.woodsworthcoop.ca\/index.php\/maintenance-work-orders-newviews\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Maintenance work orders&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[636],"tags":[37,715,411,679],"class_list":["post-20799","post","type-post","status-publish","format-standard","hentry","category-property-management","tag-maintenance","tag-repairs","tag-work-order","tag-workorders"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/posts\/20799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/comments?post=20799"}],"version-history":[{"count":2,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/posts\/20799\/revisions"}],"predecessor-version":[{"id":23933,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/posts\/20799\/revisions\/23933"}],"wp:attachment":[{"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/media?parent=20799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/categories?post=20799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.woodsworthcoop.ca\/index.php\/wp-json\/wp\/v2\/tags?post=20799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}