Accommodation Policy for Residents with Disabilities

In the Woodsworth Housing Co-op Accommodation Policy for Residents with Disabilities (“the Accommodation Policy”), the term “accommodation” refers to adapting or adjusting policies, procedures, structures, etc. for a resident with a disability, and not to its more common usage as lodging or housing. 1

Approved at a General Members’ Meeting on September 25, 2017.

1. Statement of Commitment

Woodsworth Housing Co-operative (“the Co-op”) commits to addressing residents’ needs in a manner consistent with the Ontario Human Rights Code that is inclusive and free of barriers based on disability, unless to do so would cause undue hardship to the Co-op.2 This Accommodation Policy applies to all residents of the Co-op, as required by the Human Rights Code.

Accommodation will be provided in accordance with the principles of dignity, individualization, and inclusion. The Co-op will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. 3

2. Appropriate Accommodations

The aim of accommodation is to remove barriers and ensure equality. Accommodations will be developed on an individualized basis. An accommodation will be appropriate where it results in equal opportunity to enjoy the same benefits and privileges experienced by others, and where it respects the principles of dignity, inclusion and individualization. Appropriate accommodations may include:

a) Unit adjustments
b) Transfer to a more appropriate unit;
c) Modifications to organization policies and practices;
d) Technical aids;
e) Provision of materials in alternative formats;
f) Building modifications;
g) Modification to membership criteria.

This list is not exhaustive.
Accommodation may take many forms. What works for one individual may not work for another. Each person’s situation must be individually assessed. In each case, the Co-op will implement the most appropriate accommodation, short of undue hardship.

3. Application of the Accommodation Policy

This Accommodation Policy applies to all residents of the Co-op. Residents include Members, Long Term Guests, the children of Members and Long Term Guests, and anyone else who may legitimately be permanent residents.

It applies at all stages and to all aspects of residence in the Co-op, including but not limited to participation in Co-op events, meetings and committees, access to and use of common and private areas of the Co-op, and termination of membership.

The Accommodation Policy also applies to the procedures associated with applying for Membership or Long Term Guest status with the Co-op.

New members will be informed of the Accommodation Policy and all residents will be able to access it electronically through the Co-op’s website, and in hard copy form at the Co-op management office.

Decisions under the Accommodation Policy will be made by the manager of the Co-op within his/her spending authority. If the requested accommodation will cost over the manager’s spending limit, the request will be referred to the Board of Directors for a decision.4

4. Requests for Accommodation

Requests for accommodation must be made, preferably in writing, to the Co-op management office and directed to the manager. 5
Accommodation requests should indicate:

a) The reason why accommodation is required; and

b) The specific needs related to the accommodation seeker’s disability.

All accommodation requests will be taken seriously. No person will be penalized for making an accommodation request.

5. Provision of Information6
The manager of the Co-op (or Board of Directors in more complex accommodation requests) may require further information related to the accommodation request in the following circumstances:

a) Where further information related to the individual’s limitations or restrictions is required in order to determine an appropriate accommodation; or

b) Where there is a demonstrable objective reason to question the legitimacy of the person’s request for accommodation.

In particular, the manager may request documentation from an appropriate health practitioner detailing the nature of the individual’s disability (a diagnosis is not required), any restrictions resulting from the disability, the expected duration of the restrictions, and the basis for the medical conclusions.7

Where further information is needed in order to identify accommodation needs or potential solutions, the accommodation seeker is required to cooperate in obtaining that information. Any costs associated with obtaining such information will be borne by the Co-op.

Failure to respond to such requests for information may delay the provision of accommodation.

The Co-op will maintain information related to:

a) The accommodation request;
b) Any documentation provided by the accommodation seeker or by health practitioners;
c) Notes from any meetings;
d) Any accommodation alternatives explored;
e) Any proposed accommodations that were refused; and
f) Any accommodations provided.

This information will be maintained in a secure location, separate from membership files, and will be shared only with those persons who need the information.

6. Privacy and Confidentiality 8

The Co-op will maintain the confidentiality of information related to an accommodation request. It will only disclose this information with the consent of the person who requested accommodation.

7. Accommodation Planning

Accommodation requests will be dealt with promptly. When required, an interim solution will be provided while long-term solutions are developed.

The manager of the Co-op, the accommodation seeker and, where appropriate, the Board of Directors and any necessary health practitioners will work together cooperatively to develop an Accommodation Plan for the individual.  9

The Accommodation Plan, when agreed on, will be put in writing and signed by the accommodation seeker and an officer of the Co-op. A signed copy of the Accommodation Plan will be maintained by the Co-op.

An Accommodation Plan may include the following:

  1. A statement of the accommodation seeker’s relevant limitations and needs, including any necessary assessments and information from health practitioners, bearing in mind the need to maintain the confidentiality of medical reports;
  2. Arrangements for necessary assessments by health practitioners;
  3. Identification of the most appropriate accommodation short of undue hardship;
  4. Clear timelines for the provision of identified accommodations; and
  5. Criteria for determining the success of the Accommodation Plan, together with a mechanism for review and re-assessment of the Accommodation Plan as necessary.

8. Monitoring Accommodations 10

The manager of the Co-op and the person receiving accommodation will monitor the success of the Accommodation Plan, and shall promptly address any deficiencies or relevant changes in the Co-op or the individual’s needs.

9. Undue Hardship

Accommodation will be provided to the point of undue hardship, as defined by the Ontario Human Rights Commission’s Policy on Ableism and Discrimination Based on Disability. A determination regarding undue hardship will be based on an objective assessment of costs, outside sources of funding, and health and safety. 11 The standard for undue hardship is high, and the burden of proof is on the Co-op.

A determination that an accommodation will create undue hardship may only be made by the Board of Directors of the Co-op.12

An individual making a request for accommodation may be encouraged to offset the costs of accommodation by applying for outside funding or programs that are only available to individuals. The manager of the Co-op may assist in identifying these funding sources.

Where a determination is made that an accommodation would create undue hardship, the person requesting accommodation will be given written notice, including the reasons for the decision and the objective evidence relied upon. The accommodation seeker shall also be informed of his/her recourse under the Ontario Human Rights Code.

Where a determination has been made that an accommodation would cause undue hardship, the manager of the Co-op will work with the accommodation seeker to develop and implement the next best accommodation short of undue hardship, or will consider phasing in the requested accommodation.


1. This policy is intended to be consistent with and complement Human Rights By-Law #70.

2 For more information on undue hardship, please see section 8.

3 The “Duty to Accommodate” under the Human Rights Code is not limited to needs related to a disability, but applies to all enumerated grounds under the Code, including race, age, sex, gender identity, family status, creed (religion), place of origin and citizenship, and the receipt of public assistance. While the focus of this policy is accommodating the needs of residents with disabilities, the principles apply equally to all enumerated grounds.

4 See Spending By-Law #47 and Human Rights By-Law #70, subsection 2.7.

5 It is important to note that some individuals may be unable to disclose or communicate accommodation needs, due to the nature of their disability. For example, persons with some mental disabilities may be unaware of their accommodation needs, or may be reluctant to disclose them because of fear of stigma or stereotypes. The Co-op may offer assistance and accommodation to persons who are clearly unwell and in need of assistance, or who are perceived to have a disability, even where no accommodation request is made.

6 The Co-op will be careful to collect only information that is necessary. A careful approach to the collection of documentation not only protects the privacy of the accommodation seeker, it protects the Co-op from potential complaints. All parties must exercise good faith in seeking and providing information.

7 An appropriate health practitioner is a member of a regulated health care profession such as a medical doctor, psychologist, psychiatrist, occupational therapist or social worker who is qualified to provide an opinion on a request for accommodation. In some cases, the need for accommodation is obvious and there will be no need for supporting medical information.

8 Requests for accommodation may involve the disclosure of private or highly sensitive information. In order for individuals to feel comfortable when making accommodation requests, they must feel confident that the information they provide will be treated confidentially, and shared only as necessary for the accommodation process.

9 A formal accommodation plan ensures that the parties clearly understand their roles and responsibilities, and facilitates accountability and regular monitoring.

10 Accommodation needs and the Co-op’s realities may change over time. As well, accommodation may require adjustments during and after implementation in order to improve effectiveness or efficiency.

11 A detailed explanation of these three factors can be found in the Ontario Human Rights Commission’s Policy on Ableism and Discrimination Based on Disability (2016) at section 9, available online at:

12 The determination that an accommodation will cause undue hardship is a complex decision, with potentially significant legal consequences, and should therefore be made by the Board of Directors of the Co-op. The basis for this conclusion should be thoroughly documented, and the accommodation seeker provided with clear reasons for the decision.

See also:
Member pamphlet – Guide to Woodsworth’s Accommodation Policy for Disabilities

Parking Policy for the Underground Garage


Approved by Board of Directors on December 9, 1989; Amended at the GMM on September 25, 1989; Approved by Members at GMM on July 3, 1990; Amendments to clause 12 and additional clause 15 – July 3, 1990 Consolidation.  Amendments to #9 and #16 – approved by Members at GMM March 14, 2011. Amendments to #1 and #17 approved by Members at GMM March 14, 2012. Amendments to #2, #9 and #16 – approved by Members at GMM January 26, 2016.

1. Housing Manager / Co-ordinator allocates the parking spaces and maintains the Parking Space Waiting List. (Amended March 14, 2012).

2. Parking spaces will be allocated on a date of application basis; however vehicles owned or leased and operated by a member who has obtained a handicapped license plate permit will be given first priority in the Waiting List, provided the Co-op is satisfied that the person or people transported in the vehicle require access to a housing unit in the Co-op other than ones on Albert Franck Place. Two adjoining parking spaces (#s 35 & 36) are reserved on a priority basis in the medium-rise garage for handicap parking for a member using a wheelchair. If there isn’t a need for the handicap space the space can be rented on a month to month basis with the understanding that access to the space will be revoked with one month’s notice, and that members losing their space can then be put at the top of the waiting list for garage parking. (Amended January 26, 2016).

3. Applications for the Parking Space Waiting List may be made by a member in good standing. Members are not required to own a car at the time of application.

4. Members holding Street Parking Permits are eligible to apply for underground parking space.

5. Parking space may only be allocated to a member who owns or leases a vehicle.  (Amended March 2011). Where a member is in the process of acquiring a vehicle, the vehicle must be acquired within two months of the space being allocated. To qualify for a car space, a vehicle must be a motorized four wheeled vehicle, in active use, licensed and insured for active use, and must be registered to the member.

6. Parking space allocation is based on one parking space per household only. Residents of Albert Franck Place townhouses are not entitled to parking spaces in the underground parking garage.

7. A member who declines an offer of a parking space will automatically be placed at the bottom of the Waiting List.

8. Members accepting a parking space must sign a Parking Agreement and provide the office proof of registration and insurance.

9. One parking space (#29) will be allocated for staff use only. (Amended March 2011). Staff will be allowed to rent an additional parking space (#11) on a month to month basis with the understanding that access to the space will be revoked with one month’s notice as long as no member requires a parking space and there is no waiting list for parking in the medium-rise garage. The cost of renting the additional parking space is as per Woodsworth’s Annual Fee schedule. (Amended January 26, 2016).

10. Motorcycles may park in the designated area and will pay fees set annually in the annual budget.

11. Bicycles must be registered at the co-op office and pay the fees set annually.

12. Cars shall not be washed in the Underground Garage.

13. Abandoned vehicles, and those not registered, licensed or insured will be removed.

14. Parking spaces will not be used for storage. Only registered vehicles will occupy the parking space.

15. Subletting an underground parking space may only be done in conjunction with the sub-letting of a member’s housing unit. It will be sublet as per the waiting list procedures up to the term of the sublet of the units.

16. Casual Parking: (Amended March 2011) The assigned Staff parking spaces as outlined in item #9 above can be reserved in advance by members for casual parking. They are available to rent during the following times:

Monday: 5pm to 8am
Tuesday: 5pm to 8am
Wednesday: 5pm to 8am
Thursday: 5pm to 8am
Friday: 5pm to 5pm on Saturday
Saturday: 5pm to 5pm on Sunday
Sunday: 5pm to 8am

Statutory holidays are considered an extension of previous day’s rental hours; for example, if a statutory holiday falls on a Monday, the Sunday rental will be from 5pm on Sunday to 5pm on Monday or if a statutory holiday falls on a Friday, the Thursday rental will be from 5pm on Thursday to 5pm on Friday. (Amended January 26, 2016)

Casual parking is intended to be short-term. The number of casual parking days per unit is capped at 12 days per month. (Amended January 26, 2016)

Members must reserve the Casual Parking with the office, or with On Call if it has not already been booked by the office, for evenings or weekends and the receipt must be displayed on the dashboard. (Amended March 14, 2011). The cost of renting the casual parking space is as per Woodsworth Annual Fee schedule.

17. Ramp parking: (Amended March 14, 2012)

Legal parking: Any contractor employed by the co-operative may park on the ramp with permission from Woodsworth office or by On-Call after hours and on weekends. Contractors must park on the south side of the ramp while leaving enough room for members to access the garbage cage. Contractors will have an authorization form on their dash identifying themselves as workers on site or obtain one from the office or On-Call as needed.

Illegal Parking: Members are not permitted to park on the ramp at any time. Any person parking on the ramp without the express permission of the co-operative or On-Call will be subject to tag and/or tow at the owner’s expense.


By-Laws and Policies

Click on the by-law or policy you wish to read. These are in-effect current bylaws and policies.

Woodsworth’s By-laws
By-laws were approved by a 2/3rd majority of members present at a General Members’ Meeting.

1  Organizational By-law
2  Occupancy By-law
19 Rules By-law
20  Membership By-law
21 Maintenance By-law
23 Participation By-law
35 Maintenance Renovation By-law
41 Move-Out By-law
45 Grievance and Reconciliation By-law
47 Spending By-law
48 Newsletter By-law
60 Arrears By-law
70 Human Rights By-law
Guide: CHFC Guide to Human Rights By-law
73 Member Directory By-law
78 Conflict of Interest By-Law

Woodsworth’s Policies
Approved by a simple majority of members present at a General Members’ Meeting, except Board approval only as noted.

Rules of Order

Woodsworth’s Rules of Order

For information on bylaw and policy revision in Woodsworth, see Bylaw Revisions.

Province of Ontario and City of Toronto

Ontario. Co-operative Corporations Act

Ontario Human Rights Code

Residential Tenancies Act – Security of Tenure and Termination of Tenancies

Landlord and Tenant Board – Non Profit Housing Cooperatives

Toronto By-laws and Municipal Code – Property Standards

Updated: March 29, 2019

By-laws and Policies (Grouped by Topic)

By-laws have been approved by a 2/3 majority of members present at a General Members’ Meeting.

Policies have been approved by a simple majority of members present at a General Members’ Meeting, except those labeled as approved by the Board.

Click on the document you wish to read.


Committee Vacancies and By-elections Policy
Conflict of Interest By-Law By-Law 78
Election Eligibility Policy
Organizational By-law  By-Law 1
Investment Policy
Personnel Policy
Spending By-law By-Law 47


Accommodation policy for residents with disabilities – approved GMM on Sept 25, 2017
Procedure for the Accommodation Policy for Residents with Disabilities
Arrears By-law By-Law 60
Bicycle Cage Rental Procedure (Policy)
Garbage Policy
Lock-out Charges Policy
Maintenance:Common Area Decorating Policy
Maintenance:Floor Covering Policy
Maintenance:Maintenance By-law By-Law 21
Maintenance Renovation By-law By-Law 35
Move-Out By-law By-Law 41
Maintenance:Wall Covering / Paint Policy
Membership By-law By-Law 20
Occupancy By-law By-Law 2
Parking Policy
Rules By-law
Sublet Policy


Confidentiality Policy
Donations Policy
Grievance and Reconciliation By-law By-Law 45
Human Rights By-Law By-Law 70
Guide to the Human Rights By-Law
Member Directory By-law By-Law 73
Newsletter By-law By-Law 48
Newsletter Policies
Participation By-law By-Law 23
Penthouse Room Use Policy
Strategies for Staying Policy – Policy on making Woodsworth accessible

 IF YOU PREFER to see the by-laws listed by number and policies in alphabetical order,  i.e. our old page, please click on this link.

Updated March 29, 2019

Notes towards a Woodsworth Environmental Policy

Woodsworth doesn’t yet have an environmental policy. One of the seven principles of co-operation is concern for community. While focusing on member needs, co-operatives work for the sustainable development of their communities through policies approved by their members.

    1. The Centre for Equality Rights in Accommodation produced a guide to healthy housing in 2010.
    2. A model environmental sustainability policy from CHFC.